Consumer Affairs FAQ

Following are some of our most frequently asked questions (FAQ's).

Please remember that our answers are only to be used as a guide and are no substitute for legal advice. These questions pertain to problems in Boulder County and are not intended to be used as a guide in any other jurisdiction.

1. I have heard of all the contractor problems people are having. I want to renovate my kitchen. What should I do avoid problems?

2. I bought a used car yesterday and now I don't think I want it. Don't I have 3 days to change my mind?

3. I purchased a used car less than a week ago. I just found out that all sorts of things are wrong with the car. I was told that the car was in "great shape." Doesn't the dealer have to pay for the repairs?

4. I took my car into the garage to have it repaired. They gave me an estimate, but when I went to pick it up, the bill was much higher than I expected. What can I do about that?

5. I moved out of my apartment/house over a month ago and my damage deposit has not been returned. What can I do?

6. Three friends and I signed a lease on a house. One of my friends took a job in another state and moved out. Now my landlord says I am responsible for his portion of the rent. Is this true?

7. I have a tenant who has not paid the rent. What can I do?

8. A collection agency called me several times at work about a bill. Not only did it embarrass me at work, but I don't think I owe the bill. What can I do?

9. I am buying a house and applied for a mortgage. I was turned down because of something on my credit report. How can I get a copy of my report and how can I get it corrected?

10. I received notification that I had won a car, but I have to send $300 for shipping.

11. I was terminated by a company here in town and have not received my paycheck. When are they supposed to pay me?

12. I have been called several times by the same company, even though I have asked them not to call me again. How can I stop them?

13. I would like to give to a charity that keeps calling me. How do I know they are legitimate?