Long-Term Care Ombudsman

The Ombudsman program advocates rights of residents of care facilities such as nursing homes,  assisted-living facilities, and personal-care boarding homes.  Residents of these facilities have specific rights regarding their care.  Whether you are a resident of a long-term care facility, a family member or friend of a resident, or a staff member of a facility, an ombudsman can help resolve issues that are important to you.

To report a concern related to the care of an older resident, to request in-service training about resident/elder rights, or to obtain information about long-term care services or placement, please contact your Boulder County Long-Term Care Ombudsman.

Ombudsman Roles and Responsibilities

  • Advocate for the rights of older adults living in long-term care facilities
  • Mediate between residents, family members, and facility staff to resolve issues affecting residents
  • Information resource for residents, family members, and the public on issues regarding the rights of residents of long-term care facilities
  • Investigate complaints and concerns that affect the quality of life for residents of long-term care facilities
  • Help residents obtain necessary legal, social, recreational, physical, and emotional support services
  • Identify residents' concerns regarding their care and mediate to reach equitable solutions
  • Assist facility staff in meeting the needs and concerns of residents
  • Advocate for improvements and changes in legislation and policies affecting long-term care
  • Educate the community about long-term care for older adults

Ombudsman Clients

  • Residents of nursing homes and assisted living facilities for older adults
  • Friends and relatives of residents
  • Facility staff and administrators
  • The general public
  • Anyone concerned about the welfare of residents in long-term care facilities
  • Anyone who needs information about long-term care

Contact An Ombudsman To:

  • Request in-service training or information about:
    • Residents' rights 
    • facility services and standards,
    • Medicaid coverage
    • Resident transfer
    • Discharge concerns
    • Other
  • Report a problem or concern related to the care of a resident
  • Voice grievances without fear of reprisal
  • Report and find safety from mental and physical abuse and/or chemical and physical restraints
  • Be discharged or transferred only for:
    • Medical reasons
    • Welfare of the resident or others
    • For non-payment
  • Receive treatment and care in privacy and to communicate privately
  • Freely participate in social, religious, and community activities
  • Plan your own care and treatment
  • Manage personal and financial affairs
    • Make choices and independent decisions
  • Keep and use personal belongings as space permits and to have adequate security for possessions

Becoming a Volunteer Ombudsman

Boulder County Community Services provides an orientation session which will give you a more detailed explanation of the ombudsman program, the role of volunteer ombudsmen, and what it means to advocate for residents’ rights.

Volunteer Roles

  • Conflict mediation
  • Advocate for the rights of elders and at-risk adults
  • Improve the quality of life for residents in nursing homes and assisted living facilities
  • Visit elders
  • Educate residents, their families, staff and the public about residents’ rights
  • Continued training by professionals in the aging field

Contact the Long-Term Care Ombudsman program for more information.

Viewing Files

The Long-Term Care Ombudsman program maintains public information files which contain reports of annual inspections and investigations of all long-term care facilities in Boulder County.

Inspections are conducted by the Colorado Department of Public Health and Environment, Health Facilities Division. Copies of inspection reports from all Boulder County long-term care facilities are available for viewing at the Long-Term Care Ombudsman Office. Current inspection reports are also available for viewing at each nursing home and assisted living facility.

For More Information:

Contact: 303-441-1173

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Contacts

Boulder County Area
Agency on Aging

303-441-3570
Email

Location

Sundquist Building
3482 Broadway Street
Boulder, CO 80304

Map and directions
Hours: 8 a.m.-4:30 p.m. M-F

 

Mailing Address

Boulder Aging Services Division
PO Box 471
Boulder, CO 80306

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