Medicare Counselor

The Medicare Counseling Program (formerly the Ombudsman Program) provides information and education about Medicare benefits so beneficiaries can make informed health care decisions. A Medicare Counselor can provide up-to-date, objective information and guidance with the various enrollment considerations and plan options available, including Original Medicare, Medicare Advantage Plans, Medigap or Medicare Supplements, and Part D Prescription Drug Plans.

We strongly encourage you to attend one of our classes before calling and requesting an individual phone appointment. Medicare Counselors are available for phone consultations on an appointment basis. We also provide educational presentations to groups of any size on a variety of Medicare related topics. For questions or to set up a phone consultation call us at 303-441-1546.


"Medicare Basics" Classes

Held monthly in Boulder and Longmont. For details and to make a reservation call 303-441-1546 (Boulder) or 303-651-8411 (Longmont).

Medicare Basics Class Schedule 

Medicare - General

What is Medicare?

Medicare is health insurance for people age 65 and older, under 65 with certain disabilities, any age with End-Stage Renal Disease (ESRD) or Amyotrophic Lateral Sclerosis (ALS). Medicare has different parts that cover different things: Part A covers inpatient hospital, some skilled nursing, hospice and home health care. Part B covers doctors' services and outpatient care, and some preventative services.

Medicare also subsidizes and regulates private drug insurance plans, called Part D, available to everyone with Medicare Part A and/or Part B.

Medicare members may choose to have "original Medicare" as their insurer; some people with "original Medicare" also have a private form of insurance to supplement their Medicare, known as a "Medicare Supplement" or a "Medigap." People with limited income and resources may have Medicaid as their supplemental insurer, and people with retirement plans may have those plans as their supplement.

Alternatively, some people have their health coverage run by private companies approved by Medicare, including Part A and Part B benefits. The latter are known as "Medicare Advantage Plans," and include HMOs, PPOs, etc.

For information about understanding the Affordable Care Act go to

The Senior Health Insurance Assistance Program (SHIAP), within the Colorado Division of Insurance, helps people enrolled in Medicare with questions about health insurance. Consumers may contact their regional community program online or by calling 888-696-7213.

Consumers can also get Medicare information online at

Or call 1-800-633-4227.

Watch videos of the four basic parts of Medicare (A, B, C, and D) to help make your choices easier.


Boulder County Area
Agency on Aging



Sundquist Building
3482 Broadway Street
Boulder, CO 80304

Map and directions
Hours: 8 a.m.-4:30 p.m. M-F


Mailing Address

Boulder Aging Services Division
PO Box 471
Boulder, CO 80306