Volunteer Opportunity Details

Boulder County Volunteers!
Position Title:Community Protection Staff Assistant
Department:District Attorney
Category:Criminal Justice and Public Safety
Time Commitment or Project Date:Eight to ten hours per week. Because of the training involved in familiarizing a volunteer with Consumer Protection Law, a one-year commitment is preferred.
Location:
Boulder County Justice Center
Program Summary:
The Boulder County Community Protection Division's role is to protect consumers and other members of the community from exploitation.  They mediate consumer complaints which cover a wide variety of problems between consumers and business to keep the issue out of court.  In a typical year the office deals with 4500-5500 consumer complaints. The majority of issues Community Protection work on are ID theft, auto sales and repair, contractors, charities, and landlord-tenant disputes.
Duties and Responsibilities:
Assist staff in handling customer complaints that originate by drop-in, phone, e-mail or mail.  Volunteers deal with their own caseload of complaints and communicate with consumers via phone, mail, and e-mail.
Qualifications and Requirements:
Must have some knowledge or strong interest in consumer affairs/community protection. Strong verbal and written communication skills and be detail oriented. Have an ability to work with consumers through difficult situations, so very good listening and empathy skills are required. An ability to be flexible, independent, objective, and handle multiple tasks is important. Must also have good computer skills. A background in the legal field is also helpful.  A college degree is preferred.
Application or Registration Deadline:11/1/2013 5:00 PM
Application Process:
Please visit the Justice System Volunteer Program (JSVP) website, http://bouldercountyjusticevolunteers.org/ or e-mail educational/professional information about yourself to Tammi Matthews at tmatthews@bouldercounty.org 
Training Dates and Information:

A general orientation to the Justice System is mandatory for all volunteers. A training manual is provided along with individual training and orientation. Consumer complaints generally involve a hands-on learning process. Volunteers are encouraged to ask questions and use the extensive consumer information files available as they become familiar with consumer problems and solutions.

Additional Information:
Excellent opportunity to learn consumer protection awareness and conflict resolution skills, a responsible position with lots of variety and challenges.
Contact:
303-441-3718 or JSVP@bouldercounty.org

Policies

All volunteers need to review Boulder County's Multicultural Diversity and Harassment Policies before starting their volunteer assignment.

If you need special assistance to fill out a volunteer application, please contact our Americans with Disabilities Act (ADA) Coordinator at 303-441-3525.

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