Boulder County’s Emergency Mass Notification System

Public safety agencies in Boulder County have a new emergency notification system. This system will allow residents of the county and all cities within Boulder County to be notified of an emergency situation in a variety of ways, including on their cell phones, home and work phones, and by text messaging and e-mail.

How do I sign up?
You must sign up online by clicking on the link below: https://www.everbridge.net/OptIn/citizens/optin.action?party=137091 If you need alerts about activity at more than one location within Boulder County, fill out a separate registration form for each address.

When will it be used?
The system will be used to notify residents about imminent threats to health and safety such as the need to evacuate due to a wildfire, or take other appropriate actions in the event of a flash flood or other critical police activity. You will see the alert as coming from 911Alert@bouldercounty.org.

Should I call 9-1-1 when I get an emergency notification?
No. If you get an emergency notification regarding a situation in your area, the 9-1-1 systems are already very busy. Please do not call, follow the notification instructions.

Should I wait for an emergency notification before I evacuate or take shelter?
If you are aware of a situation occurring in your area, do not wait for a call if you do not feel safe. Take action as you see fit depending on the emergency.

Is there a fee to use the service?
No. The service itself is free to anyone who lives within the county of Boulder. Participants will be responsible, however, for any fees associated with text messaging charged by their cell phone service provider.

What if my phone number or e-mail address change?
If your cell phone, work phone or email address changes, you are responsible for going to the website and updating the information. You do not need to update information for landline telephones at your home, if your landline is with a company that reports your number for 9-1-1 services. Some cable and VoIP providers do not subscribe to the 9-1-1 database. You must inquire from your phone company.

Will I still get emergency notifications if I don’t sign up?
If you don’t sign up, you will still receive emergency notification on your traditional landline home phone, but nowhere else. These notifications can take longer depending on call volume.

Why are you switching to this service?
This service allows public agencies to make notifications in multiple ways to increase the likelihood that residents and businesses are notified of emergencies. It also helps us serve the growing number of people who are using cell phones as their primary telephone.

Will my contact information be shared with others?
No, the information that you provide will be used for emergency purposes only. It will not be given to any other vendor or organization or used for any other purpose.

If a notification is sent out is it guaranteed I will receive it if I register?
When the emergency notification is activated, the system will make several attempts to reach the registered numbers. Due to the emergency, phone systems, both landline and cell may be inundated with calls and your provider may not be able to deliver the message. We do not assume legal responsibility for technical difficulties that may result in notification failures.

Who is responsible for the accuracy of the information in the system?
We cannot monitor the current or future accuracy of the information provided by participants in this program. It is the sole responsibility of participants to keep any information provided current and accurate. We do not assume legal responsibility for inaccurate information that may result in notification failures.

If you have further questions, please e-mail the Office of Emergency Management Merrie Harper at: mharper@bouldercounty.org