Housing & Human Services: Leadership
Housing & Human Services - Division

Housing & Human Services: Leadership and Divisions

Susan Caskey
Paul Jannatpour

Former Boulder County Department of Housing and Human Services (BCDHHS) Director Robert Williams resigned from the position on August 20. BCDHHS Impact Care Management Division Director Susan Caskey and Business Operations Manager Paul Jannatpour are serving as interim BCDHHS co-directors during the current transitional period as the department and the county search for a new permanent director.

Boulder County Housing and Human Services is a visionary, integrated organization delivering prevention-focused services to over 90,000 people each year in Boulder County, including health care, food, housing, child care, family stability supports, child and adult protection, financial coaching, child support, and much more. We collaborate with a range of non-profit, governmental, and business partners across Boulder County, in Colorado, and at the national level to pursue our mission of building a healthy, connected community that empowers people and strengthens families by confronting the root causes of crisis and instability.

Boulder County Housing and Human Services consists of seven divisions: Family & Children Services, Housing, Case Management & Community Outreach, Community Support, Business Operations & Systems Support, IMPACT Care Management, and Finance.

Learn more about who we are, what we believe, and our philosophy around prevention-focused, integrated, and equitable services delivery.

For assistance with media inquiries or other communications needs, please contact Strategic Communications Director Jim Williams.

Our Divisions

Susan Grutzmacher

Community Support Division

Division Director, Susan Grutzmacher

This new division administer benefits eligibility and renewals for basic needs programs including:

Kit Thompson

Family & Children Services Division

Division Director, Kit Thompson, Social Worker L.P.C. (303) 441-1000

The goal of the Family and Children Services division is to enhance in-home, early intervention, prevention and family-driven services including:

Norrie Boyd

Housing Division

Division Director and Interim Director for the Boulder County Housing Authority, Norrie Boyd (303) 441-1506
The Housing division provides quality, affordable housing for income qualifying families, the elderly and disabled throughout Boulder County. The division also includes the development and acquisition of properties for future housing projects with the goal of finding resources from different sources to fund housing units that use renewable energy and create green jobs in our community.

Case Management & Community Outreach Division

Interim Division Director, Darlene Bushue (303) 678-6336

This division helps Boulder County residents access public services that help improve their health, well-being, and self-sufficiency, including:

Resident Services

This service offers education, case management, and supportive services to assist Boulder County residents on their path toward financial stability and self-sufficiency. Some of the programs include Housing Counseling, Family Self Sufficiency programs, Financial Classes and Casa de la Esperanza (House of Hope), a residential program which includes after school programs and an academic center.

Impact Care Management Division

Division Director, Susan Caskey (303) 441-1517

Led by Director Susan Caskey, the IMPACT Care Management Division serves as the care management entity for the Boulder County HHS Continuum of Human Services. This continuum spans prevention and early intervention supports to intensive clinical services and is focused on improving the quality, outcomes, and costs of services for individuals and families. IMPACT delivers strategic direction for the continuum by aligning with long-term, county-wide strategic visioning and initiatives, and by designing and implementing strategic processes for program development and implementation, utilization management, and performance-based contracting.

Business Operations and Systems Support Division

Division Director, Stefanie Kenny (303) 441-1213

The Business Operations and Systems Support (BOSS) Division provides strategic business and operations leadership for Housing and Human Services and throughout the Boulder County community through the following activities:

  • Implementing new technology to enable interoperability, promoting and supporting service delivery coordination for residents and providers across programs, agencies, geographies and domains
  • Assisting the department and the community with analysis, technology, and operations support to optimize business workflows and processes
  • Building interactive reporting tools that integrate program, financial, and outcomes data used for service planning, business optimization, and quality improvement
  • Enhancing the department’s capacity for content management

Finance Division

Division Director, Julia Ozenberger (303) 441-1090

The Finance Division focuses on the finance, accounting, and fiscal responsibility functions of the department. Goals for this division include:

  • Overseeing purchasing and contracting processes
  • Developing and guiding budget processes
  • Aligning program services and outcomes with detailed and improved budgetary and program data
  • Evaluating current processes to ensure excellent customer service and common practices throughout the organization

Contact Us

Housing & Human Services

Phone: 303-441-1000
TTY: 1-800-659-3656
Fax: 303-441-1523
Submit a question

Mailing Address
P.O. Box 471
Boulder, CO 80306

Boulder Location

3460 Broadway
Map & Directions

Fax: 720-564-2283
Hours: 8:00 AM - 4:30 PM - Monday/Wednesday/Friday

Longmont Location

515 Coffman Street
Map & Directions
Hours: 8:00 AM - 4:30 PM - M-F

Housing & Human Services

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