Housing & Human Services: Divisions
Housing & Human Services - Division

Housing & Human Services: Divisions

Frank Alexander

Housing & Human Services Director Frank Alexander

Frank Alexander has been director of the Boulder County Department of Housing and Human Services (BCDHHS) since January 2009, overseeing the merger of the former Housing and Social Services Departments into a fully integrated human services agency. In his time with BCDHHS, he has led a comprehensive system redesign process for Boulder County’s housing and human services system, which has included forging strong local and state partnerships, promoting cross-disciplinary systems integration, and developing award-winning and creative housing and human services programs. He is also director of the Boulder County Housing Authority and is a past president of the Colorado Human Services Directors Association.

Boulder County Housing and Human Services consists of six divisions: Family & Children Services, Housing, Case Management & Community Outreach, Community Support, Business Operations & Systems Support, and Finance.

For assistance with media inquiries or other communications needs, please contact Jim Williams.

Kit Thompson

Family & Children Services Division

Division Director, Kit Thompson, Social Worker L.P.C. (303) 441-1000

The goal of the Family and Children Services division is to enhance in-home, early intervention, prevention and family-driven services including:

Norrie Boyd

Housing Division

Division Director, Norrie Boyd (303) 441-1506
The Housing division provides quality, affordable housing for income qualifying families, the elderly and disabled throughout Boulder County. The division also includes the development and acquisition of properties for future housing projects.

Goals include

  • Finding resources from different sources to fund housing units that use renewable energy and create green jobs in our community
  • Overseeing maintenance to approximately 500 units in the County


  • Longs Peak Energy Conservation Unit
    This unit helps Boulder County residents move toward sustainability with weatherization, home rehabilitation and neighborhood energy sweeps.
  • The Weatherization Program
    This program is free for homeowners and renters in Boulder, Broomfield, Gilpin and Larimer Counties, improving the energy conservation and the health and safety of its occupants.
  • Rehabilitation Services
    This service helps income-qualifying homeowners in Boulder County with general repairs to their homes. Neighborhood energy sweeps mobilize volunteers to canvas a neighborhood with light bulb options, information and other small installs for residents.

Angela Lanci Macris

Case Management & Community Outreach Division

Division Director, Angela Lanci-Macris (303) 441-4722

This division helps Boulder County residents access public services that help improve their health, well-being, and self-sufficiency, including:

Resident Services

This service offers education, case management, and supportive services to assist Boulder County residents on their path toward financial stability and self-sufficiency. Some of the programs include Housing Counseling, Family Self Sufficiency programs, Financial Classes and Casa de la Esperanza (House of Hope), a residential program which includes after school programs and an academic center.

Susan Grutzmacher

Community Support Division

Division Director, Susan Grutzmacher

This new division administer benefits eligibility and renewals for basic needs programs including:

Jason McCroy

Business Operations & Systems Support Division

Division Director, Jason McRoy (303) 441-1675

This new division focuses on alignment of BCDHHS’ administrative and technical divisions to enhance the department’s strategic fiscal strategy. Much of this is being done through supporting our program services with detailed and improved financial, budgetary, and program data. Specifically, this includes:

  • Optimizing business workflows and processes
  • Implementing new technology to improve operations and enterprise reporting and performance outcome tools for all programs
  • Enhancing the department’s capacity for content management.

Will Kugel

Finance Division

Division Director, Will Kugel (303) 441-1090

The Finance Division focuses on the finance, accounting, and fiscal responsibility functions of the department. Goals for this division include:

  • Overseeing purchasing and contracting processes
  • Developing and guiding budget processes
  • Aligning program services and outcomes with detailed and improved budgetary and program data
  • Evaluating current processes to ensure excellent customer service and common practices throughout the organization

Impact Care Management Division

Division Director, Susan Caskey (303) 441-1517

Led by Director Susan Caskey, the Impact Division provides support and leadership to Boulder County Impact, a partnership of non-profit and government agencies serving youth and families involved with juvenile justice, child welfare and/or mental health agencies. The division ensures consistent case coordination and practices and also manages services and resources for youth and families involved with Impact Partner agencies.

Contact Us

Housing & Human Services

Phone: 303-441-1000
Fax: 303-441-1523
Submit a question

Mailing Address
P.O. Box 471
Boulder, CO 80306

Boulder Location

Benefits: 3460 Broadway
Map & Directions

Housing: 2525 13th St, Suite 204
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Fax: 720-564-2283
Hours: 8:00 AM - 4:30 PM - M-F

Longmont Location

515 Coffman St.
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Hours: 8:00 AM - 4:30 PM - M-F

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