Housing & Human Services: Divisions
Housing & Human Services - Division

Housing & Human Services: Divisions

Frank Alexander

Housing & Human Services Director Frank Alexander

Frank Alexander has been director of the Boulder County Department of Housing and Human Services (BCDHHS) since January 2009, overseeing the merger of the former Housing and Social Services Departments into a fully integrated human services agency. In his time with BCDHHS, he has led a comprehensive system redesign process for Boulder County’s housing and human services system, which has included forging strong local and state partnerships, promoting cross-disciplinary systems integration, and developing award-winning and creative housing and human services programs. He is also director of the Boulder County Housing Authority and is a past president of the Colorado Human Services Directors Association.

Boulder County Housing and Human Services consists of seven divisions: Family & Children Services, Housing, Case Management & Community Outreach, Community Support, Business Operations & Systems Support, IMPACT Care Management, and Finance.

For assistance with media inquiries or other communications needs, please contact Jim Williams.

Kit Thompson

Family & Children Services Division

Division Director, Kit Thompson, Social Worker L.P.C. (303) 441-1000

The goal of the Family and Children Services division is to enhance in-home, early intervention, prevention and family-driven services including:

Norrie Boyd

Housing Division

Division Director, Norrie Boyd (303) 441-1506
The Housing division provides quality, affordable housing for income qualifying families, the elderly and disabled throughout Boulder County. The division also includes the development and acquisition of properties for future housing projects.

Goals include

  • Finding resources from different sources to fund housing units that use renewable energy and create green jobs in our community
  • Overseeing maintenance to approximately 500 units in the County

Programs

  • Longs Peak Energy Conservation Unit
    This unit helps Boulder County residents move toward sustainability with weatherization, home rehabilitation and neighborhood energy sweeps.
  • The Weatherization Program
    This program is free for homeowners and renters in Boulder, Broomfield, Gilpin and Larimer Counties, improving the energy conservation and the health and safety of its occupants.
  • Rehabilitation Services
    This service helps income-qualifying homeowners in Boulder County with general repairs to their homes. Neighborhood energy sweeps mobilize volunteers to canvas a neighborhood with light bulb options, information and other small installs for residents.

Angela Lanci Macris

Case Management & Community Outreach Division

Division Director, Angela Lanci-Macris (303) 441-4722

This division helps Boulder County residents access public services that help improve their health, well-being, and self-sufficiency, including:

Resident Services

This service offers education, case management, and supportive services to assist Boulder County residents on their path toward financial stability and self-sufficiency. Some of the programs include Housing Counseling, Family Self Sufficiency programs, Financial Classes and Casa de la Esperanza (House of Hope), a residential program which includes after school programs and an academic center.

Susan Grutzmacher

Community Support Division

Division Director, Susan Grutzmacher

This new division administer benefits eligibility and renewals for basic needs programs including:

Will Kugel

Finance Division

Division Director, Will Kugel (303) 441-1090

The Finance Division focuses on the finance, accounting, and fiscal responsibility functions of the department. Goals for this division include:

  • Overseeing purchasing and contracting processes
  • Developing and guiding budget processes
  • Aligning program services and outcomes with detailed and improved budgetary and program data
  • Evaluating current processes to ensure excellent customer service and common practices throughout the organization

Business Operations and Systems Support Division

Division Director, Stefanie Kenny (303) 441-1213

The Business Operations and Systems Support (BOSS) Division provides strategic business and operations leadership for Housing and Human Services and throughout the Boulder County community through the following activities:

  • Implementing new technology to enable interoperability, promoting and supporting service delivery coordination for residents and providers across programs, agencies, geographies and domains
  • Assisting the department and the community with analysis, technology, and operations support to optimize business workflows and processes
  • Building interactive reporting tools that integrate program, financial, and outcomes data used for service planning, business optimization, and quality improvement
  • Enhancing the department’s capacity for content management

Impact Care Management Division

Division Director, Susan Caskey (303) 441-1517

Led by Director Susan Caskey, the IMPACT Care Management Division serves as the care management entity for the Boulder County HHS Continuum of Human Services. This continuum spans prevention and early intervention supports to intensive clinical services and is focused on improving the quality, outcomes, and costs of services for individuals and families. IMPACT delivers strategic direction for the continuum by aligning with long-term, county-wide strategic visioning and initiatives, and by designing and implementing strategic processes for program development and implementation, utilization management, and performance-based contracting.

Contact Us

Housing & Human Services

Phone: 303-441-1000
TTY: 1-800-659-3656
Fax: 303-441-1523
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Mailing Address
P.O. Box 471
Boulder, CO 80306

Boulder Location

3460 Broadway
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2525 13th St, Suite 204
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Fax: 720-564-2283
Hours: 8:00 AM - 4:30 PM - M-F

Longmont Location

515 Coffman Street
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Hours: 8:00 AM - 4:30 PM - M-F

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