News Archive

May 16, 2018

Motor Vehicle offices will upgrade computer systems this summer

Expect longer waits temporarily, but more services
online and shorter wait times in the future


Boulder County, Colo. – Statewide Motor Vehicle offices are getting a new
computer system to replace their 1980’s MS-DOS system. During June and July,
residents should anticipate a longer wait time as many staff members will be
offsite being trained on the new system.

The Boulder County Clerk & Recorder’s Office runs the
local Motor Vehicle Division where residents can get vehicle titles, receive
license plates, and renew registration.

To avoid the increased wait times, the Clerk &
Recorder’s Office is urging residents to renew their registration early and to
do so online or by mail, if eligible. If you need an emissions test, drivers
can take care of that first and after 48-hours will be able to renew online.
Additionally, even if your grace month is about to expire, renewing online is
still an option and drivers can print a temporary renewal receipt until the
renewal tabs arrive in the mail.

For those that have to visit the office in person, such
as to register a newly purchased vehicle, the Clerk’s office is encouraging
those residents to allow plenty of time or to schedule an appointment online. To
schedule an appointment, visit www.BoulderCounty.org/MV.

According to Boulder County Clerk & Recorder Hillary
Hall the new system has been in development for years. “We’ve had staff working
in collaboration with the state since 2014 on the system requirements, design elements,
functionality, and testing of the new system,” stated Clerk Hall. “The new
system will be a relief for staff and the public, as our current system crashes
frequently and is very time consuming during transactions. We can’t wait for
the new system. It is long overdue.”

After installation, Clerk Hall anticipates the new system
will help reduce wait times due to faster transaction speeds. Additionally, in
a later phase after its initial rollout, residents
will be able to complete a number of new transactions online that previously
required an in-person visit, such as submitting title paperwork and insurance
documents online.

Finally, residents should be aware that all three motor
vehicle offices: 1750 33rd street in Boulder, 529 Coffman Street in
Longmont, and 1376 Miners Drive in Lafayette will be closed Wednesday, Aug. 1
to Friday, Aug. 3 in order to install the new computer systems across the state.
Online services may also be unavailable during this window and through the
weekend of Aug. 4 and 5.