The Emergency Medical Dispatcher (EMD) has been recognized as an essential component of an effective EMS system. BCSO dispatchers receive certification through the National Academies of Emergency Dispatch (NAED). This is an internationally recognized program used by communication centers throughout the world. Training, along with medical protocol cards, assures that EMDs can deliver quality assistance to the public with emergency medical needs.
In addition, BCSO dispatchers are CPR certified through the American Heart Association.
EMD’s cannot diagnose medical conditions, but can provide CPR or other basic instructions to treat symptoms until paramedics or other assistance arrives.
EMD directions can be provided for a range of medical needs ranging from:
- Cardiac arrest
EMD provides an exciting new dimension to the dispatcher’s jobs and is highly rewarding.