Volunteer Opportunity

Volunteer Long Term Care Ombudsman

Application or Registration Deadline: 12/31/2018
Opportunity Type: Ongoing Volunteer Opportunity
Department: Community Services
Category: Human Services and Public Health
Time Commitment & Minimum Age: 15 hours/month, minimum 1 year commitment. 21 years of age.

Monthly meetings at North Broadway Boulder County campus. Other regular work at a nursing or assisted living in the county or from home. Occasional trainings or meetings in Denver.

Program Summary:

The Long-Term Care Ombudsman program of the Boulder County Area Agency on Aging provides advocacy for residents of local nursing and assisted living homes. LTC Ombudsmen visit homes regularly, promote resident rights and offer support to residents in receiving quality care. They also provide education and consultation to staff at LTC homes and resident friends and families. The LTC Ombudsman program is a federally mandated program that is critical in insuring that residents of nursing and assisted living homes have access to outside advocacy and resources.

Duties and Responsibilities:

LTC Ombudsmen in Boulder County typically visit nursing homes once a week and assisted livings twice a month. Each volunteer will work closely with residents and staff to solve problems, handle complaints, and serve residents as an advocate and confidant. Ongoing, timely documentation of all LTC Ombudsman duties is required. Volunteers also attend 2 hour monthly meetings with staff LTC Ombudsmen and other occasional trainings to maintain certification.

Qualifications and Requirements:

Background or relevant interest in human services; active listening skills and basic sensitivity towards person needing assistance; commitment to problem resolution; capacity to learn basic medical terms and understand statutes, policies and regulations; respect for resident rights; utmost maintenance of confidentiality; positive and nonjudgmental approach; ability to work constructively with facility staff; no conflict of interest.

Training Dates and Information:

The 3 day Volunteer LTC Ombudsman training will involve a combination of videos, reading material and in person training about the role of a LTC Ombudsman. The comprehensive training and home study components will lead to LTCO certification by the State LTCO Program. Training schedule to be determined.


Erica Corson 303-441-1170; ecorson@bouldercounty.org

Application Process:

Please click here to fill out an application for this opportunity.