Volunteer Opportunity

Medicare Volunteer Counselor

Project Start Date: Thu, March 31, 2016 12:00 pm
Project End Date: Wed, April 1, 2020 12:00 pm
Opportunity Type: Ongoing Volunteer Opportunity
Department: Community Services
Category: Human Services and Public Health
Time Commitment & Minimum Age: Not Currently Recruiting Must be 21 to apply. 3-4 hours per week, weekdays during normal business hours (8am-4:30pm M-F). Minimum one year commitment.

Boulder and/or Longmont Area Agency on Aging (AAA) offices.

Program Summary:

The Medicare Counseling Program of Boulder County Area Agency on Aging serves consumers 65 and over and people with disabilities who are on Medicare, and their caregivers, to help them access the health care to which they are entitled. Through education, counseling, problem solving, and advocacy, we help people better understand how to get optimal health care coverage and assist them when Medicare-related problems arise.

Duties and Responsibilities:

Volunteer Counselors respond directly to callers (and some face to face meetings), either consumers or caregivers, to provide requested information or gather the information needed to help solve the consumer’s problem. Interacting with diverse populations, medical office personnel, federal agencies, and private insurers, is a common feature of the work.

Consumers report high rates of satisfaction and appreciation for the services they receive from our program.

Qualifications and Requirements:

An ability to understand and organize complex information, and communicate it clearly to a range of people, from the highly educated to those with low healthcare literacy, is vital.

People with backgrounds in medical care, benefits, insurance, advocacy, or education are most likely to succeed at and enjoy this opportunity. At minimum, a high school degree and good written and verbal communication skills are required, although a college degree is preferred. Volunteers must pass a criminal background check.

Computer skills: Microsoft Word, email, internet

Training Dates and Information:

A three-day training, in Colorado but possibly outside the Metro area, will be arranged within the first few months of volunteering. Ongoing half day or full day trainings are offered periodically throughout the year, generally in Boulder or Denver.

You will be assigned a Medicare Counselor mentor to work with you. In addition, you will meet quarterly with the Volunteer Coordinator to review your experiences.


Maggie Benton, Volunteer Coordinator, Medicare Counseling Program, 303-678-6098; mbenton@bouldercounty.org

Application Process:

Please click here to fill out an application for this opportunity.