Volunteer Opportunity

Area Agency on Aging – Volunteer Senior Medicare Patrol Team Member

Project Start Date: Fri, January 25, 2019 12:00 am
Project End Date: Fri, January 31, 2020 12:00 am
Opportunity Type: Ongoing Volunteer Opportunity
Category: Human Services and Public Health
Time Commitment & Minimum Age: Must be 21 to apply. Approximately 2-4 hours per week, weekdays during normal business hours (8am-4:00pm M-F). Minimum one year commitment.

Medicare Counseling Office (515 Coffman St, Longmont CO, 80501) and other locations around Boulder County.

Program Summary:

The mission of the Senior Medicare Patrol (SMP) program is to empower and assist Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse through outreach, counseling, and education.

Duties and Responsibilities:
  • Distribute approved SMP information: Help with transporting and disseminating SMP information materials to sites and events; may include presenting prepared copy or performing scripted activities for small groups
  • Staff exhibits: Help by staffing information kiosks or exhibits at events such as health fairs; also, may provide general information about SMP to the public and answer basic questions
  • Make group presentations: Help by giving presentations on SMP topics to small and large groups; may interact with the audience by answering questions and through discussion
  • Counsel: With appropriate training, may assist by having direct conversations with beneficiaries about their individual situations; may include review of personal information such as Medicare Summary Notices, billing statements, and other related financial and health documents
  • Assist with administration: Help with work such as copying, filing, data entry, and placing outbound phone calls in support of SMP activity
  • Clearly communicate with other counselors and the public.
  • Attend regular and special volunteer trainings and meetings
  • Maintain privacy of consumers according to established guidelines.
  • Complete annual training on elder abuse.
  • Positively interact and feel comfortable working with diverse populations.
  • Complete Project Visibility training and other diversity trainings as available.
  • Report promptly suspected elder abuse or neglect to Area Agency on Aging staff or law enforcement.
  • Positively interact with diverse populations, medical office personnel, federal agencies, and private insurers to research to answer consumer’s questions.
Qualifications and Requirements:
  • Minimum 21 years old.
  • Ability to understand and organize complex information and communicate it clearly to a range of people with varying ranges of healthcare literacy.
  • Good written and verbal communication skills are required.
  • Able to clearly document appointments with consumers.
  • Computer skills: Proficient Microsoft Office products, Outlook email, good familiarity with internet searches.
  • Ability to complete SMP training and certification
  • Ability to show empathy yet use discretion with beneficiary information.
  • Good time management skills.
  • Follow verbal and written instructions.
  • Able to pass criminal background check.
Training Dates and Information:

Volunteer counselors will first pass the criminal background check then are required to take the training to become certified in Senior Medicare Patrol for fraud and abuse. Ongoing and advanced training is also available.

Ongoing half day or full day trainings are offered periodically throughout the year, generally in Boulder or Denver.

In addition, web-based training materials are available at the request of the volunteer.

Additional Information:


You will be assigned a Medicare Counselor mentor to work with you. In addition, you will meet quarterly with the Volunteer Coordinator to review your experiences.


There are no material benefits associated with this opportunity, but there is great satisfaction. Consumers report high rates of satisfaction and appreciation for the services they receive from our program.

People who feel they have nowhere else to turn to for help concerning fraud and abuse are often very appreciative of our services. Whether you love to solve complex puzzles, or translate complex concepts for straightforward consumption, or provide empathy to a distraught family member whose elder is increasingly vulnerable, there are indeed rewards!


Maggie Benton, Volunteer Coordinator, Medicare Counseling Program, 303-678-6098; mbenton@bouldercounty.org

Application Process:

Please click here to fill out an application for this opportunity.