A Quest EBT card works like a debit card and can be used for purchasing groceries and withdrawing cash from ATM’s with your provided pin number. Most grocery stores display the Quest EBT card logo in their window.
Quest (EBT) Card
You will receive a Quest Electronic Benefits Transfer (EBT) Card when you are approved for benefits.
To access your balance online go to Chase Ucard to setup an account. Benefits are deposited into your EBT account on the same day each month depending on the last digit of your Social Security number.
|If Social Security Number ends in:||Food Benefits Credited to your Quest Card:|
|1||1st day of each month|
|2||2nd day of each month|
|3||3rd day of each month|
|4||4th day of each month|
|5||5th day of each month|
|6||6th day of each month|
|7||7th day of each month|
|8||8th day of each month|
|9||9th day of each month|
|0||10th day of each month|
|If your Social Security Number ends in:||Cash Benefits will be Credited to your Quest Card:|
|8 or 9 or 0||1st day of each month|
|4 or 5 or 6 or 7||2nd day of each month|
|1 or 2 or 3||3rd day of each month|
Foods and Products Not Elegible for Purchase with the Quest EBT Card
- No hot foods from deli/foods to be eaten in store
- No vitamins or medication
- No pet food
- No paper or cleaning products
- No alcohol/tobacco products. See more information.
What is EBT and how can I check my balance?
EBT is a debit card where you can access your benefits
- Call 888.EBTCOLO (888.328.2656) only ten calls allowed per month
- Go to www.ebtaccount.jpmorgan.com. Also, sign up for alerts when funds are added to your account
- Check your receipt, your balance is printed on it
- Come in to your county office, we can help.
- You can change your pin over the phone, online, or in our office
How do I withdraw my benefits from an ATM?
When withdrawing benefits from an ATM, please withdraw benefits from “Checking” using your PIN. Remember, never tell anyone your PIN because stolen benefits will not be replaced.
How many times can I try my PIN before it will be “locked”?
Your PIN will be locked after four incorrect attempts.
If I lose my card what do I do?
If you lose your Quest (EBT) Card please contact the issuance office where you first received the card and we can issue another one if you bring proper Identification. We have two locations to serve clients. In Boulder, the office is located at 3460 N Broadway St Boulder CO 80304 and the Longmont location is at 529 Coffman Street Longmont CO 80501. If you have further questions about this process, please call Boulder County Housing and Human Services at 303-441-1000.